Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails. It is distributed under the GNU AFFERO General Public License (AGPL). Do you receive many emails and want to answer them with a team of agents? You're going to love Zammad!

Use case for this repository

This repository is meant to be the starting point for somebody who likes to use dockerized multi-container Zammad in production.

Getting started with zammad-docker-compose

Learn more on Zammads documentation

Status

Using a reverse proxy

In environments with more then one web applications it is necessary to use a reverse proxy to route connections to port 80 and 443 to the right application. To run Zammad behind a reverse proxy, we provide docker-compose.proxy-example.yml as a starting point.

1. Copy ./.examples/proxy/docker-compose.proxy-example.yml to your own configuration, e.g. ./docker-compose.prod.yml cp ./.examples/proxy/docker-compose.proxy-example.yml ./docker-compose.prod.yml
2. Modify the environment variable VIRTUAL_HOST and the name of the external network in ./docker-compose.prod.yml to fit your environment.
3. Run docker-composer commands with the default and your configuration, e.g. docker-compose -f docker-compose.yml -f docker-compose.prod.yml up -d

See .examples/proxy/docker-compose.yml for an example proxy project.

Like this, you can add your docker-compose.prod.yml to a branch of your Git repository and stay up to date by merging changes to your branch.

Using Rancher

RANCHER_URL=http://RANCHER_HOST:8080 rancher-compose --env-file=.env up

Running without Elasticsearch

Elasticsearch is an optional, but strongly recommended dependency for Zammad. More details can be found in the documentation. There are however certain scenarios when running without Elasticsearch may be desired, e.g. for very small teams, for teams with limited budget or as a temporary solution for an unplanned Elasticsearch downtime or planned cluster upgrade.

Elasticsearch is enabled by default in the example docker-compose.yml file. It is also by default required to run the "zammad-init" command. Disabling Elasticsearch is possible by setting a special environment variable: ELASTICSEARCH_ENABLED=false for the zammad-init container and removing all references to Elasticsearch everywhere else: the zammad-elasticsearch container, it's volume and links to it.

Upgrading

From =< to 5.0.0 to 5.2.3-32

• Elasticsearch was updated from 7.17.3 to 8.5.0 using the Bitnami image

  • We don't use a custom build of the docker image anymore as ingest-attachment is no longer a plugin but instead a module packaged with this distribution of Elasticsearch
  • ELASTICSEARCH_REINDEX var should be set to true

• PostgreSql was updated from 9.6.24 to 15.0.0

  • We don't use a custom build of the docker image anymore as we just mount the backup script to the postgres container now
  • backup / restore ins needed to update
    • you can create a new backup (with your old postgres 9.6 version / still in previous git version) by:
      • if you already have checked out the newest commit
        • git checkout cd424e98689b8dc49878a37b9aab67192c36fd24
      • docker-compose stop
      • docker-compose up
      • check docker logs until "backup finished :)" is shown as last(!) entry
        • docker logs -f zammad-docker-compose_zammad-backup_1
      • docker-compose stop
    • you can restore the backup in postgres 15 like
      • update git epository
        • git checkout master
        • git pull
      • stop docker-compose if it's running
        • docker-compose stop
      • delete old zammad postgre container and volume (data is lost! get sure your backups are in place!)
        • docker container rm zammad-docker-compose_zammad-postgresql_1
        • docker volume rm zammad-docker-compose_postgresql-data
      • recreate zammads postgres volume
        • docker volume create zammad-docker-compose_postgresql-data
      • start a temporary restore container (adjust username & password vars if needed)
        • docker run -it --rm --name postgres-restore -v zammad-docker-compose_zammad-backup:/var/tmp/zammad:ro -v zammad-docker-compose_postgresql-data:/var/lib/postgresql/data -e POSTGRES_USER=zammad -e POSTGRES_PASSWORD=zammad postgres:15.0-alpine
      • in a second bash shell run:
        • show available backups
          • docker exec -it postgres-restore bash -c "ls -al /var/tmp/zammad/"
        • create zammad_production db
          • docker exec -it postgres-restore bash -c "psql -U zammad --command='CREATE DATABASE zammad_production'"
        • restore old data with adjusted filename you got from the ls command above
          • docker exec -it postgres-restore bash -c "gunzip -kc /var/tmp/zammad/!!!ENTER_PSQL_FILE_NAME_FROM_COMMAND_ABOVE!!!_zammad_db.psql.gz | psql -U zammad" -d zammad_production
        • stop the restore container
          • docker stop postgres-restore
      • in your first bash shell
        • docker-compose up

From =< 4.0.0 to 5.0.0

Memchached config changed. If you use the old env vars MEMCACHED_HOST & MEMCACHED_PORT adapt to MEMCACHE_SERVERS. Redis is a dependency for the Websocket server now.

From =< 3.6.0-65

To be able to run Zammad container with an unprivileged user we had to change the port Nginx uses from 80 to 8080, so Zammad needs to be accessed via http://localhost:8080 instead of http://localhost now!

This change will also affect you, if you use a reverse proxy, like Traefik or Haproxy, in front of Zammad as your reverse proxy configuration needs to be adapted to point to port 8080 now.

From =< 3.3.0-12

We've updated the Elasticsearch image from 5.6 to 7.6. As there is no direct upgrade path we have to delete all Elasticsearch indices and rebuild them. This will depend on the name of your docker container and volume, which depends on the checkout directory (zammad-docker-compose by default):

docker-compose stop
docker container rm zammad-docker-compose_zammad-elasticsearch_1
docker volume rm zammad-docker-compose_elasticsearch-data
docker-compose up --no-recreate

To workaround the changes in the PostgreSQL 9.6 container do the following:

docker-compose start
docker exec -it zammaddockercompose_zammad-postgresql_1 bash
psql --username postgres --dbname zammad_production
CREATE USER zammad;
ALTER USER zammad WITH PASSWORD 'zammad';
ALTER USER zammad WITH SUPERUSER CREATEDB;